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Plumbing FAQs

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We understand the urgency of plumbing emergencies. That’s why our team is available 24/7, ensuring we can respond immediately. In most cases, we can have a technician at your location within an hour of your call.

Absolutely! We offer same-day service for blocked drains, using advanced tools like hydro jetting to ensure a thorough and effective solution. If you’re experiencing recurring blockages, we also offer pipe relining to prevent future issues.

Yes, we offer 24/7 emergency plumbing services for all urgent needs. Whether it’s a burst pipe, severe blockage, or water heater failure, we’re ready to respond quickly and efficiently, day or night.

While some minor blockages can be cleared using basic tools like a plunger or drain snake, more severe blockages often require professional expertise to avoid causing further damage to your plumbing system. If you’re unsure, it’s always safer to consult with a qualified plumber.

In Victoria, plumbing work is highly regulated by the Victorian Building Authority (VBA). To legally perform plumbing tasks, you must be licensed or registered in the specific class of plumbing work. Attempting to do your own plumbing without the necessary qualifications can lead to fines and potential safety risks.

In NSW, plumbing work is highly regulated by the NSW Building Authority (NBA). To legally perform plumbing tasks, you must be licensed or registered in the specific class of plumbing work. Attempting to do your own plumbing without the necessary qualifications can lead to fines and potential safety risks.

Most plumbing tasks require a licensed professional. However, minor maintenance tasks, such as fixing a leaking tap or replacing a showerhead, can typically be done by homeowners without a licence. Any work involving gas, drainage, or water supply systems should be left to qualified plumbers.

If you suspect a gas leak, immediately turn off the gas supply at the meter, avoid using any electrical devices, and evacuate the premises. Once in a safe location, contact a licensed gas fitter to inspect and repair the leak.

First, turn off your water supply at the main valve to prevent further damage, then call us immediately. We offer same-day leak detection and repair services to quickly identify the source of the leak and fix it before it causes significant damage.

Yes, if your property is considered to have a high or medium hazard risk, backflow prevention devices are required. These devices protect your drinking water supply from contamination caused by backflow. A licensed plumber can help you choose, install, and test the appropriate backflow prevention device for your property.

Hazard ratings are determined by the specific conditions and practices related to your property’s water supply system. There are three official hazard ratings: High (potential to cause death), Medium (potential to endanger health), and Low (constitutes a nuisance but not a health risk). A licensed plumber can assess your property’s hazard rating and recommend the necessary backflow prevention measures.

The type of backflow prevention device required for your business depends on the hazard rating of your water supply system. A qualified plumber can assess your needs and install the appropriate device to ensure compliance and safety.

Yes, we install, repair, and maintain all types of hot water systems, including gas, electric, and solar-powered units. Regular maintenance is crucial to ensuring the longevity and efficiency of your hot water system, and we’re here to help with that as well.

The most energy-efficient hot water systems are typically solar hot water systems, followed by heat pump systems. Both options can significantly reduce your energy consumption and lower your utility bills. Consulting with a professional can help you determine the best option for your specific needs.

Pipe relining is a modern, non-invasive method to repair damaged pipes without the need for digging. This technique strengthens your existing pipes by creating a new, durable lining inside them. Yes, we offer pipe relining as part of our comprehensive plumbing services.

We use state-of-the-art CCTV drain cameras to inspect and diagnose issues within your drains. This allows us to accurately identify the problem and recommend the most effective solution, whether it’s clearing a blockage or repairing a damaged pipe.

Yes, we can assess and fix low water pressure problems to ensure optimal water flow throughout your home. Often, this involves checking for leaks, clearing blockages, or adjusting your water pressure regulator. We also offer water filtration systems that can enhance water quality and pressure.

Yes, we offer comprehensive plumbing services for bathroom renovations, including fixture installation, pipe rerouting, and drainage solutions. We work closely with your renovation team to ensure everything is done to the highest standards.

We provide expert services for sewer and stormwater pipe repairs and installations, using the latest technology for all our work to manage blockages proactively and reactively, to ensure proper drainage for our clients. We can also assess your property’s stormwater system and recommend upgrades to improve the efficiency of this important infrastructure.

Yes, we can repair or replace water meters for both residential and commercial properties. Ensuring your water meter is functioning correctly can help you avoid unexpected high bills and water wastage.

We use advanced equipment, including high-pressure jet blasters, to clear blocked sewers efficiently and safely. If necessary, we can also conduct a CCTV inspection to identify any underlying issues that may need addressing, such as root intrusion or pipe damage.

Yes, we provide emergency repairs for burst pipes to prevent water damage and restore your plumbing system to full functionality. We employ innovative methods that reduce interruption such as pipe freezing and pipe relining to deliver an effective, streamlined service. We also offer preventive services like pipe insulation to reduce the risk of future pipe bursts.

Electrical FAQs

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Yes, our fully licensed electricians are available 24/7 for any electrical emergencies. From power outages to electrical faults, we’re equipped to handle it all and restore your system’s safety and functionality.

We provide fast, same-day power restoration services to get your home or business up and running as quickly as possible. In addition to repairing the immediate issue, we can also assess your system for any vulnerabilities to prevent future power losses.

No, only licensed electrical workers are legally permitted to perform electrical work in Victoria. Attempting to do your own electrical work without the proper qualifications can result in serious safety hazards and legal consequences.

No, only licensed electrical workers are legally permitted to perform electrical work in NSW. Attempting to do your own electrical work without the proper qualifications can result in serious safety hazards and legal consequences.

New safety and liveability standards in Victoria require all rental properties to have updated switchboards that include both circuit breakers and residual current devices (RCDs) by March 29, 2023. These devices are crucial for protecting your electrical system and preventing electrocution. If your switchboard lacks these features, an upgrade is necessary to meet legal standards.

Yes, we specialise in switchboard repairs, upgrades, and replacements to ensure your electrical system is up to code and capable of handling your power needs. An upgraded switchboard can prevent overloaded circuits and reduce the risk of electrical fires.

Yes, safety switches have been mandatory in all Victorian homes built since 1991. Every switchboard installed in Victoria must have at least one safety switch. Additionally, whenever a new power point or lighting fixture is installed, a safety switch is required to be added.

Yes, safety switches have been mandatory in all NSW’s homes built since 1991. Every switchboard installed in NSW must have at least one safety switch. Additionally, whenever a new power point or lighting fixture is installed, a safety switch is required to be added.

If your safety switch keeps tripping, it’s important to call us right away for a thorough inspection and fault-finding service. This could be a sign of a deeper electrical issue that needs immediate attention to prevent potential hazards.

Yes, we install and maintain CCTV camera systems for both home and business security. Our experts can recommend the best camera placements to ensure comprehensive coverage and peace of mind. We also offer integration with alarm systems for added security.

Yes, we offer professional lighting installation services, whether you’re looking to update your home’s interior or add security lighting to your property. We can also suggest energy-efficient lighting options to help you save on electricity bills.

Yes, we install and maintain smoke alarms to ensure your property is safe and compliant with regulations. Regular testing and maintenance are essential, and we’re here to help keep your alarms in perfect working order.

Yes, we provide comprehensive TV antenna installation and data services, including setup and troubleshooting. Whether you need a new antenna or improvements to your home’s data network, we’ve got you covered.

We use advanced diagnostic tools to quickly pinpoint and repair electrical faults, minimising downtime and ensuring your electrical system is safe and reliable. Our thorough approach helps to prevent recurring issues and keep your system running smoothly.

Yes, all our electricians are fully licensed and highly skilled, with extensive experience in residential, commercial, and industrial electrical work. We take pride in delivering top-quality service with a focus on safety and customer satisfaction.

Air Conditioning FAQs

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Yes, we are fully licensed and accredited to install air conditioning systems in Sydney & Melbourne. Our team consists of qualified professionals who adhere to all industry regulations and safety standards.

No, installing an air conditioner requires specialised skills and knowledge, including electrical work and refrigerant handling. It is illegal to install an air conditioner without the proper qualifications and licences in Australia. Always hire a licensed professional to ensure the job is done safely and correctly.

A ducted air conditioning system distributes cool air through a network of ducts, providing cooling to multiple rooms or the entire building from a central unit. In contrast, a split system has an indoor unit that cools a single room or area and is connected to an outdoor unit. Split systems are ideal for cooling specific areas, while ducted systems offer whole-home comfort.

For a small room, a split system air conditioner is typically the best option. It provides targeted cooling, is energy-efficient, and is relatively easy to install. Evaporative coolers can be cost-effective but may not provide the same level of cooling in more humid conditions.

For cooling multiple rooms, a ducted air conditioning system is generally the most efficient and effective option. It allows you to control the temperature in different zones of the building, providing consistent comfort throughout. However, if you only need to cool a few specific areas, multiple split systems could be a more cost-effective solution.

Yes, we can install a ducted air conditioning system that provides cooling across multiple rooms and floors. This system offers comprehensive temperature control and is ideal for larger homes or multi-story buildings.

Split system air conditioners are typically among the most energy-efficient options available. Ductless units, in particular, are considered highly efficient because they don’t require ductwork, which can lead to energy losses. These systems are ideal for older homes or situations where installing ductwork isn’t feasible.

The installation time for an air conditioning system typically ranges from 4 to 8 hours, depending on the complexity of the job and the type of system being installed. Larger or more complex installations may take longer.

Yes, we offer air conditioning services on weekends and public holidays to ensure your comfort isn’t compromised, no matter the day. Please contact us to schedule an appointment.

Aircon regassing refers to the process of replacing the refrigerant in your air conditioning system. Over time, the refrigerant levels may decrease due to leaks or normal usage, and regassing restores the system’s ability to cool effectively.

Typically, your home air conditioning system should not require regassing unless there’s a leak. However, it’s a good idea to have the refrigerant levels checked during regular maintenance, especially if you notice the system isn’t cooling as effectively as before.

It’s recommended to service your air conditioning system at least once a year. Regular maintenance helps ensure that the system runs efficiently, prolongs its lifespan, and reduces the likelihood of unexpected breakdowns.

During an annual air conditioning service, we check and clean all filters, inspect the indoor coil and fan barrel for dust buildup and clean them if necessary. We also check for mould or biological growth that could affect your indoor air quality, and we clean and hose down the outdoor coil to ensure optimal performance.

When outdoor temperatures exceed 38 degrees Celsius, your air conditioning system may consume more energy and is more prone to malfunctions. Most air conditioning units are designed to operate optimally in temperatures up to 38 degrees Celsius. Additionally, humid and salty air, especially in coastal areas, can accelerate the corrosion of metal components, causing your AC system to deteriorate up to ten times faster than under normal conditions.

Yes, we are available 24/7 for any air conditioning and heating emergencies. Whether it’s a complete system failure or minor issues like strange noises or leaks, our team is ready to assist anytime.

Call us immediately for fast, same-day repairs to restore your cooling system. We can also inspect your system for any underlying issues that may have caused the breakdown and offer preventive solutions.

Yes, we provide comprehensive repairs and maintenance for all air conditioning types, including ducted, split, and evaporative systems. Regular maintenance not only ensures peak performance but also extends the lifespan of your system.

Yes, we specialise in the installation of ducted heating systems. We’ll help you choose the right system, model and configuration for your home, ensuring efficient and reliable heating during the colder months.

Frequently Asked Questions